Shipping & Store Policies

Shipping

Foundations for Wellness is currently shipping within the USA only. Orders are processed within 1-2 business days. A tracking number is provided via email after the order has shipped. All orders are shipped via USPS based on the following criteria:

Orders are shipped via USPS First Class, Priority, or Express chosen by customer upon checkout.

Both First Class & Priority Mail are estimated to arrive within 1-3 business days of shipping.

For your privacy, we utilize standard shipping boxes without CBD or hemp-related markings on the package. The ‘from’ name on the shipping label is “Foundations for Wellness”.

 

Lost Packages

If a package carrier’s tracking shows that your package has been delivered but you can’t locate it, please take a moment to check your porch area, planters, doorways, fences, and with your neighbors. If you are still unable to locate it, please contact us within three (3) days of the delivery date so that we can schedule a driver to follow up. If the shipper is unable to locate the package at that time, we will assist you in replacing the order. However, if you don’t contact us within the three (3) day time frame, we are not liable for the lost package.

 

Packages Sent to the Wrong Address

When placing an order, be sure that your address is correct. If an incorrect address was provided online by the customer, then the customer is responsible for the costs of re-shipping. Packages will be re-shipped once the original package has been returned to us.

 

Returns

Due to the nature of our products we do not offer returns. This is for the health, safety, and protection of our customers.

If for any reason you are not satisfied with your purchase please contact us at customersupport@foundationsforwellness.com.

 

Extreme Heat Shipping Notice for Softgels and Gummies

Our softgels and gummies have been observed to melt in the bottle when exposed to temperatures of 105°F and above for an extended period. When shipping to hot climates, this can result in softgels and/or gummies which have stuck together or completely melted on arrival. The biggest threat is when a package sits outdoors or in a hot mailbox for extended periods of time.

Please consider this carefully. If you live in an area experiencing extreme heat we highly recommend shipping the product where it can be received on delivery or is delivered inside. If you cannot make this happen, please consider our oil-based or water-soluble tinctures as a great alternative which are not at risk of melting. We may also have cool packs when available for shipping during hot months as an alternative. Please call if you specifically wish to order and it’s a warmer temperature.

Note: exposure to these levels of heat will NOT damage the chemical contents of the product. The product will still be effective.

 

Damaged / Defective Product

If you receive a product which has been damaged or arrives defective, please contact us within 3 business days to arrange an exchange. If no defects or damages are reported within 3 days, we assume the product has arrived in good condition and no refunds or exchanges will be provided.

 

Coupon Codes

When available, limit one coupon code per order. When placing a new order that contains subscription items, coupons do stack with the subscription discount.

 

Product Availability, Prices, Orders

All purchases are subject to product availability. We may limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, or jurisdiction.  Prices for our products are subject to change at any time, at Foundations for Wellness’ discretion. Unless otherwise indicated, prices displayed on our website are quoted in U.S. dollars and do not include shipping charges.  We reserve the right, in our sole discretion, to refuse orders.  In addition, if we believe an order is false or fraudulent, we reserve the right to inform the relevant authorities.

Hi, How Can We Help You?

ORDERING MONTHLY? SAVE 10% AND GET FREE SHIPPING FOREVER WITH A SUBSCRIPTION! CALL 623.249.1499 TO SIGN UP TODAY!